Windermere Stays

Windermere Stays
Simple comforts, stunning views, and a breath of Lake District air

Booking Terms

Effective Date: 8 January 2026

Applies To: All direct bookings made with Windermere Stays

  1. Definitions

    1. “Guest” refers to the person named on the booking confirmation.
    2. “Owner” or “Host” refers to Park Cliffe Ltd t/a Windermere Stays the proprietor of the holiday accommodation.
    3. “Booking” refers to a confirmed reservation of the accommodation, upon receipt of a deposit or full payment.
    4. “Total Booking Cost” refers to the total amount payable for the stay, including any cleaning fees or service charges.

  2. Formation of Contract

    1. A contract between the Guest and the Owner comes into existence when the deposit or full payment is received and a booking confirmation is issued confirming the holiday dates.
    2. The contract binds the lead booker and all members of the party included in the booking. The lead booker is responsible for ensuring that all members of the party are aware of and comply with these Terms and Conditions.
    3. Failure to disclose all relevant information, such as exceeding occupancy, or failing to comply with these Terms and Conditions may result in termination of the contract and loss of the booking.

  3. Booking and Payment Terms

    1. Guests must provide the names and contact details of all persons staying at the property.
    2. A 25% deposit of the Total Booking Cost is payable at the time of booking.
    3. Bookings made within sixty (60) days of arrival must be paid in full at the time of booking.
    4. The balance payment must be received no later than sixty (60) days before arrival. Reminders will be issued. If the balance is not received by the due date, the Booking will be treated as a cancellation by the Guest.
    5. All cancellations must be made in writing by email or letter. Once received, the Owner will confirm the cancellation in writing.

  4. Cancellation Policy

    1. Free Cancellation Period: Cancellations made more than 14 days before arrival will receive a full refund of all payments made.
    2. Partial Refund Period: Cancellations made between 13 and 8 days before arrival will receive a 50% refund of the Total Booking Cost.
    3. Late Cancellations: Cancellations made within 7 days of arrival are non-refundable. If the Owner successfully re-lets the property for the same dates, a refund will be issued equal to the re-let amount, less a £25 administration fee.
    4. Date Changes and Rebooking Credits: Guests may request to change booking dates up to 7 days before arrival, subject to availability. Alternatively, a credit voucher for the full value of payments made may be issued, valid for 12 months from the original check-in date.
    5. Force Majeure / Exceptional Circumstances: If travel is prevented due to government restrictions, severe weather or natural disaster, the Guest may choose either a full refund or a 12-month credit voucher.
    6. Host Cancellation: If the Owner must cancel the Booking, the Guest will receive a full refund and assistance in finding comparable accommodation, where possible.
    7. Refund Method: All refunds will be made to the original payment method within 7 working days of written cancellation confirmation.

  5. Occupancy and Conduct

    1. The maximum occupancy for Larchside Apartment & Fellside Studio is two (2) persons, unless otherwise stated. The maximum occupancy for The Chalet @ Park Cliffe is four (4) persons, unless otherwise stated.
    2. Only those guests named on the booking form may occupy the property.
    3. Overnight visitors are not permitted.
    4. The property must be used solely for holiday purposes.
    5. Bookings cannot be accepted from persons under 18 years of age.
    6. The Owner reserves the right to refuse a booking where necessary to protect the safety, security or proper management of the accommodation. This right will always be exercised in accordance with the Equality Act 2010.

  6. Access, Arrival, and Departure

    1. The Owner or authorised representatives may enter the property at any reasonable time to carry out essential maintenance, repairs, or inspections.
    2. Check-in time is from 3:00 p.m. on the day of arrival.
    3. Guests must vacate the property by 10:00 a.m. on the day of departure.
    4. Failure to vacate on time may result in a reasonable charge up to the cost of an additional night.

  7. Smoking and Vaping

    1. Smoking and vaping are strictly prohibited inside all properties.
    2. Guests will be liable for any damage, odours, or additional cleaning costs arising from smoking or vaping, for example the cost of any nights lost if the property cannot be used.

  8. Pets (Fellside Studio and The Chalet @ Park Cliffe Only)

    1. Fellside Studio and The Chalet @ Park Cliffe are pet friendly and allow one (1) dog only per stay. No other pets are permitted.
    2. Dogs must be booked in advance, and a £20 pet fee applies per stay.
    3. Guests must:
      • Not allow dogs on furniture, sofas, or beds.
      • Use the outdoor tap to clean muddy dogs.
      • Not leave pets unattended in the property.
      • Clean up after their pets promptly.
    4. A £50 additional cleaning charge or the actual cost if higher will apply if excessive dog hair, odours, or evidence of pets in bedrooms or on furniture is found.
    5. The Guest accepts full responsibility for any damage caused by their dog.

  9. Damages, Breakages, and Condition of Property

    1. Guests must treat the property and facilities with care and respect.
    2. Any damage or missing items must be reported immediately to the Owner or representative.
    3. The property will be inspected after each stay, and Guests may be charged for any loss, damage, or excessive cleaning required.
    4. Charges must be settled within seven (7) days of notification.
    5. If damage or negligence results in Windermere Stays having to cancel or refund subsequent bookings, the Guest may be held liable for associated losses. Any charges will be limited to reasonably foreseeable losses.

  10. House Rules and Guest Responsibilities

    1. Guests must not move furniture between rooms or take indoor furnishings outside.
    2. Doors and windows should be locked when the property is unoccupied.
    3. Lights, heating, and appliances should be switched off when leaving the property.
    4. Towels must not be taken to the lake or used outdoors.
    5. The Owner reserves the right to charge for extra cleaning if the property is left in an unacceptable condition, for example excessive mess or spillages.
    6. Guests must show consideration for other occupants of the building and neighbouring properties. Noise must be kept to a minimum between 11:00 p.m. and 7:30 a.m. Persistent or excessive noise may result in the termination of the Booking without refund.

  11. Liability and Insurance

    1. Nothing in these Terms and Conditions limits or excludes the Owner’s liability for death or personal injury caused by the Owner’s negligence, or for any other matter for which it would be unlawful to exclude or restrict liability.
    2. The Owner will not be liable for any loss, damage, expense or inconvenience suffered by the Guest as a result of matters beyond the Owner’s reasonable control, including but not limited to severe weather, power outages, or interruption of services.
    3. The Owner is not responsible for loss or damage to the Guest’s personal property, vehicles, or belongings brought onto the premises, except where such loss or damage is caused by the Owner’s negligence or failure to take reasonable care.
    4. The Guest is responsible for their own safety and for using the accommodation, facilities and equipment appropriately and in accordance with any guidance provided.
    5. The Owner’s total liability to the Guest for any loss or damage arising out of the Booking or the stay shall not exceed the Total Booking Cost, except where such limitation is not permitted by law.
    6. Guests are strongly advised to obtain comprehensive travel insurance covering cancellation, curtailment, personal liability, and personal belongings.

  12. Contact Details

    For all booking enquiries, amendments, or cancellations, please contact:

    Windermere Stays

    📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    📞 Telephone: 07919 361454

    🌐 Website: www.windermerestays.co.uk